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Slow leaked and got it fixed at the last minute right before the dealership service department was to close. They were great with helping me out

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We met Austin Norman on Dec. 27 only 5 days after our auto accident and 2 days into looking for a new vehicle. After visiting numerous dealerships in Avon, we thought we would look closer to home. I was overwhelmed with all the vehicles we had already seen and Austin had me sold when he said he could line up 3 or 4 of the vehicles we were interested in and we could look at them all at the same time. We were aware Austin was leaving the country and wouldn't be back for 10 days, but we weren't in a hurry. While he was out of town we brought in our children so they could test the comforts of the back seats. Mike Ettner helped us and allowed us to test drive 2 different vehicles. Once Austin returned we were ready to get serious. Despite my color coded spreadsheet we threw a 16th car into the mix, a 2016 Ford Explorer. Austin allowed us to drive both the Mazda CX 9 and the Ford Explorer. Although the Ford was on the neighboring lot we were able to park them side by side, test drive both and truly compare them. Both Austin and James Perkins were very supportive of our choice to go with the Ford Explorer. Both SUVs had their pros and cons, however for us right now the Ford fit our budget better. I will most definitely return to this dealership when we are in need of another car. We all liked the fresh baked cookies in the lobby. And a huge thank you to Drew for letting me call him "not Austin" when his name did not come to my mind!

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The employees we connected with were very helpful to meet our needs of getting our daughter a beautiful, reliable and affordable car. The team was helpful in delivering the car to her as well.

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